Warranty
Warranty Period
Mercku Inc. (“Mercku”) warrants to the original purchaser of our manufactured router product ( “Product”) that the hardware components of the Product are free from defects in materials and workmanship for a period of one (1) year from the date of original purchase, when used under normal conditions and consistent with all applicable Product documentation and instructions, subject to the other terms in this Product Warranty (“Product Warranty”).
Warranty Service
If we determine that the hardware components of a Product subject to this Product Warranty do not conform to this Product Warranty during the warranty period, we will, at our option, repair or replace the Product, or refund the original purchase price of the Product.
Return Materials Authorization (RMA) and Warranty Claim Process
To claim this Product Warranty, you must obtain an RMA during the warranty period. To obtain an RMA, you must contact us at a support@mercku.com, and provide any information they request, which may include your initial proof of purchase. At the time of requesting warranty service, you must present satisfactory evidence of the original purchase date. You will be responsible for delivering the Product to the designated RMA address, freight prepaid, for warranty service, using the contact information stated in this section. If we choose to repair or replace the Product, we will pay the return freight for the Product to your residence in Canada using a service of our choice. You may request shipping upgrades, and if we are able to and choose to allow them, you will be solely responsible for, the payment of any such shipping upgrades. Any Product shipped to us under an RMA, but which is not covered by this Product Warranty, will not be returned.
If you send the Product to us, you must properly pack the Product. Mercku is not responsible for damage in transit. Mercku reserves the right to use refurbished, reconditioned, repaired or re-manufactured Products or parts in the warranty repair or replacement process. Products repaired or replaced under this Product Warranty are warranted for the remainder of the original warranty period. To initiate an RMA, please contact us at:
Limitations of Warranty and Liability
Subject to applicable law, this Product Warranty is provided only to the original consumer purchaser of the Product and is not transferable from the original consumer purchaser. To the maximum extent permitted by applicable law, no representation or warranty is made with respect to any services that may be delivered or made available in connection with the Product.
To the maximum extent permitted by applicable law, this limited Product Warranty represents Mercku's sole obligation and your sole remedy for any defective Products. This Product Warranty is exclusive and in lieu of any other warranties and conditions, express or implied. MERCKU DISCLAIMS AND EXCLUDES ALL OTHER EXPRESS WARRANTIES AND CONDITIONS, AND DISCLAIMS AND EXCLUDES ALL WARRANTIES AND CONDITIONS IMPLIED BY LAW, INCLUDING WITHOUT LIMITATION THOSE OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow limitations on implied warranties, so the above limitation may not apply to you.
Whenever possible, each provision of this Product Warranty shall be interpreted as to be effective and valid under the applicable law, but if any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or the other remaining provisions of this Product Warranty.
Warranty Exclusions
This Product Warranty does not apply to any Product that we determine has been, in any way: dis-assembled, modified or altered, other than by us or as authorized by us; painted, re-branded or physically modified; improperly installed or not used at all times in accordance with the applicable Product documentation and instruction; damaged due to improper cabling or installation; subjected to misuse, abuse, negligence,accident,improper or insufficient maintenance; damaged due to environmental or natural elements, fire, flood or other act of God,improper voltage supply or power surges ,or abnormal physical, electromagnetic or electrical stress; damaged or impaired as a result of the use of third-party hardware, firmware or software; or, has or had its original label removed, altered, or defaced; or, has not been received by us within thirty (30) days of issuance of the RMA. This Product Warranty does not, among other things, cover labor cost for removing and reinstalling a Product for repair, any consumable parts that are readily replaced in normal use, problems caused by normal wear and tear or otherwise due to the normal aging of the Product, or cosmetic damage.